Acceptable Use Policy (AUP)

At Shift Hosting, we are committed to providing a safe, secure, and compliant hosting environment for all users. By using our services, you agree to comply with this Acceptable Use Policy. Violation of any part of this policy may result in service suspension or termination without notice.

1. Legal Compliance

All use of Shift Hosting services must fully comply with applicable U.S. laws and regulations.
We reserve the right to suspend or terminate any account or service found to be in violation of legal requirements.

2. Prohibited Content

Hosting or redirecting to Child Sexual Abuse Material (CSAM) is strictly forbidden and will result in immediate and permanent service termination.
Content that infringes upon copyright laws or violates the DMCA is not permitted.
The distribution or hosting of false or intentionally misleading information (e.g., fake news, fraudulent content) is prohibited.

3. Service Usage Restrictions

Resource Abuse: Excessive consumption of system resources that negatively impacts others is prohibited.
Email Services: Email hosting, relays, or mass distribution is prohibited unless explicitly authorised.
High Resource Applications: CPU/resource-intensive programmes (e.g., cryptocurrency mining) are not allowed.
Harmful Code: Scripts or files performing harmful/malicious actions are strictly forbidden.
Jurisdictional Violations: Content violating laws of the server's location is prohibited.
Malware & Exploits: Hosting or allowing malicious activity results in immediate termination and a permanent ban.
IP Abuse: Abuse reports are taken seriously and repeated/severe abuse may lead to suspension or termination.

Fair Use Policy (FUP)

At Shift Hosting, our Fair Use Policy safeguards the stability, availability, and performance of our network. This policy sets out expectations for data usage and outgoing bandwidth to ensure fair use across all services.

1. Bandwidth Usage Guidelines

1.1 Reasonable Use Expectations

Customers may use the full capacity of their allocated bandwidth, provided usage aligns with legitimate operations and does not adversely affect others.

1.2 Unmetered Bandwidth Add-on

Even with the Unmetered Bandwidth Add-on, usage must not degrade network performance. Sustained excessive usage may be reviewed and limited.

1.3 95th Percentile Billing

The top 5% of traffic spikes are excluded from billing. This allows brief traffic bursts, though abuse or manipulation may lead to review.

2. Monitoring and Enforcement

2.1 Usage Monitoring

Detect potential misuse or abuse
Maintain optimal network performance
Ensure consistent service quality

2.2 Breach Response Measures

Apply bandwidth restrictions
Introduce mitigation protocols
Suspend or terminate affected service in severe/repeat cases

3. Commitment to Fair Service

This policy is not designed to restrict normal business activity, but to ensure a high-quality experience for all users. We balance flexibility and collective reliability.

4. Communication and Transparency

4.1 Open Communication

We make reasonable efforts to contact you before taking enforcement action. Our team is available to discuss policy and resolve concerns.